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Policies

Refund & Return Policy

Tumblers & Accessories: Due to the scope of products and services provided I am unable to accept returns for refunds. Should there be an issue with your order by my error I will gladly remake your tumbler/accessories at no cost to you within 30 days of receiving. Please email photos of the defects that need to be fixed. *Note: I photograph all products before shipping from every angle and email images for your approval. 

 

Websites, Digital Files, & Branding: Due to the scope of services provided and instant downloads I am unable to accept returns for refunds. If there are any changes that need to be made due to my error I will gladly resolve at no cost to you. If there are changes that need to be changed because you decided on a different direction please email me so we can discuss options. 

It is my goal to provide you with the best service and handmade products as possible. If you have any questions and/or concerns I am more than happy to work with you as it is my goal to provide you with the best service and handmade products as possible. Please do not hesitate to reach out at anytime to get your problems resolved!

Privacy & Payments

Above all else, your privacy is my priority and I take security very serious. My website does have secure checkout and I will never share &/or sell any information such as name, email, phone number, and address, information. All payment processing is completed through the third party, Square and I do not have access to your payment information. You can find their privacy policy here.  

Additionally, for all website design access, I request that you invite me as a contributor as I will never ask or accept your personal login information. 

Turnaround Time & Shipping

Physical Custom Orders

  • Tumblers - Please allow 4-6 weeks from the point of all custom detail requests have been received. If you need the order to be expedited please select that add-on. Expedited tumblers will be shipped out within 2 weeks from the point of all custom request details are received. *Custom Request Details include colors, personalization, and desired design. 

  • Pens & Keychains - Please allow 2 weeks from the point of all custom detail requests have been received. 

Shipping Fees

Due to the weight differential after epoxy is applied I am unable to pre-determine the weight therefore; there is a flat rate shipping fee for all items as follows:

  • Tumblers -  Flat rate shipping fee of $9.50 for all tumblers. This is the average cost of shipping for one tumbler to all of the USA.

  • Pens & Keychains - Flat rate shipping fee of $4 unless you are ordering with a tumbler and in that case the fee is $9.50. Wix will charge the $4 + $9.50 however, I will refund the $4 once notification of verified order is complete. If you would like to email me prior to ordering, I can provide a $4 coupon code to avoid the upfront shipping charge. 

  • Local Pickup - Free local pickup is available to friends & family only. I do run my business from home at this time so for safety reasons local pickup is only available to known people. Please message me for the free local shipping coupon code.

  • Shipping Outside of the US - Flat rate shipping is not available and is set based on the average size and weight. 

Digital Items

  • An email with the files purchased will automatically be sent via email. All links expire after 30 days however, if you lose your file/email please contact me and I will gladly resend the file!

 

Websites

  • Websites vary as there are many things to factor in such as planning, response time, and approvals. A typical turnaround time is about 30-45 days for custom and full design websites and 14 days for website clean-up. 

Branding

  • Turnaround time is currently 5-7 days after receiving questionnaire. 

Payment Methods

  • Credit & Debit Cards

  • Offline Payments - In Person Only

  • PayPal

  • Sezzle - $50 Minimum Required for Sezzle Checkout